July 18, 2024
Dear Valued Patient,
We hope this message finds you well. We want to take a moment to express our gratitude for your patience and understanding during the recent challenges we faced with our electronic systems. Following our recent cyber security incident, we have been diligently working to restore our systems to full functionality, and we are pleased to update you on our progress.
As of now, we have made significant strides in restoring the following functionalities:
- Electronic Medical Record System: Your medical records are fully and securely accessible to your care teams.
- Appointment Scheduling: You can schedule and manage appointments by calling your provider’s office. *
- Inbound calling: Inbound Calling has been restored in most clinical areas to include the following sites and the way to reach them:
- Poway Locations
- Poway Pediatrics- 858-675-3170
- Poway Internal Medicine- 858-675-3293
- Poway Family Practice- 858-675-3210
- Poway Orthopedics- 858-485-0050
- Rancho Penasquitos Family Practice- 858-312-1440
- Escondido Locations
- 2nd Avenue Internal Medicine and Family Practice- 760-291-6700
- 1955 Citracado Parkway Cardiology- 760-291-6861
- 1955 Citracado Parkway General Surgery- 760-291-6979
- 2130 Citracado Parkway Orthopedics-760-743-4789
- 2130 Citracado Parkway OBGYN- 858-485-0130
- 2130 Citracado Parkway Vascular Surgery- 760-739-7666
- Ancillary Offices
- Fallbrook Family Practice- 760-291-6700
- Temecula Family Practice- 760-291-6700
- Oceanside Family Practice- 760-291-6700
- San Marcos Family Practice- 760-291-6700
- Ramona Family Practice- 760-291-6700
- Ramona Urgent Care- 760-291-6700
- Poway Locations
- Electronically Sending Prescriptions and Refills: Prescription orders and refills can be sent directly to local pharmacies.
- Credit Card Payment Processing: Convenient payment options are available for patient share of cost.
- Ability to Electronically Order Lab Tests and Electronically Receive Lab Results: Lab tests can be ordered electronically by your provider for your convenience. Once results are available, your provider will receive them electronically in the medical record.
- Ability to Electronically Order Radiology Procedures: We are enabling electronic ordering for in-house radiology procedures.
- Access to Patient Portal: Manage your health information through our secure Patient Portal and send messages to your physician’s team.
- Radiology and Diagnostic Services: Please note that our in-house radiology services have still not been restored, but our care teams can assist you in ordering and receiving these services electronically through our allied partners.
We understand the importance of these services in your healthcare journey, and we are committed to ensuring that your experience with us remains seamless and reliable.
If you have any questions or need help navigating these systems, please contact our support team. Your health and well-being are our top priorities, and we are here to support you every step of the way.
Thank you for your continued trust in us as your healthcare provider.
Regards,
Palomar Health Medical Group
* Note: This may require leaving a message for your provider’s office to call you back in certain areas as we work to complete our restoration.